Missing cashback
Some purchases are not registered. Common causes are declined cookie consent at the store, an adblocker, Safari tracking protection, or a session that broke along the way. You can report the purchase, and we will take it further.
What we need
- The order number from the store
- The purchase date
- The amount you paid
- The order confirmation, as a PDF or an image
What happens next
We send the claim to the network the store uses and ask for it to be registered after the fact. The network checks it against the store's own order data. A reply usually takes a few weeks, and you can follow the status of the claim in your overview.
Report it quickly
The networks have deadlines for late registration, and most of them count from the purchase date. So report it as soon as you notice the purchase is missing. Older purchases can be rejected with nothing we can do about it.
We cannot promise the claim will go through. That decision rests with the store and the network, not with us.