Refund policy
Last updated: 19 April 2026
This page covers the refund terms for both sides of Sparebørsen: (A) consumer customers who use our cashback service and (B) business customers (merchants) who subscribe to Sparebørsen for Business.
A. Sparebørsen for Business (merchant subscription)
14-day right to cancel
Under the Norwegian Cancellation Act, you as a business customer have a 14-day right to cancel from the time you ordered a paid subscription. Let us know at hei@spareborsen.no within 14 days, and we will refund the full fixed fee you have paid. Any 2 % commissions already earned on transactions completed during the period are not refunded, since they represent value actually delivered (customers and cashback).
Monthly subscriptions
You can cancel your subscription at any time from your merchant dashboard (Billing). The cancellation takes effect at the end of the current billing period, and you keep full access for the rest of the month. We do not refund pro rata for the remaining days of the period after cancellation, and you are not billed for the start of a new period if the cancellation is received before the billing date.
Annual subscriptions
If you have paid for a year in advance and cancel early, you are refunded pro rata based on the number of unused whole months, minus an administration fee of 10 % of the amount refunded.
Commission refunds
If a customer transaction with you is reversed (for example a refund, a return or a chargeback), the associated 2 % commission is refunded as well. This happens automatically if the transaction was recorded via our automatic integrations (the Shopify orders/refunded webhook, the Zettle Refund event), or manually if you record the refund via the dashboard. The commission is reversed no later than on the next monthly invoice.
Billing errors
If we have mistakenly billed you for something you should not pay (for example duplicate billing or the wrong plan), the amount is refunded within 14 working days of us confirming the error. Send an email to hei@spareborsen.no with the invoice reference.
How refunds are carried out
Refunds are made to the payment method you used (credit card, bank transfer). Billing is handled by Paddle.com Inc. as Merchant of Record, so the refund is initiated via Paddle and can take as long as 10 working days to appear on your card, depending on your bank.
B. Consumer customers (the cashback service)
The cashback service is free
Sparebørsen is 100 % free to use for consumers. There is no subscription to refund. You never pay us anything to use the service: we make money because the stores pay us when you shop with them.
Paid-out cashback
When you withdraw cashback from your Sparebørsen account to your bank account, the amount is yours to keep. We cannot reclaim it. The exception is if the store cancels your order or you return the item: in that case the cashback amount is deducted from your balance (since it was never actually earned), but not from funds already paid out.
Right to cancel: purchases from stores
The right to cancel the purchase itself, made via Sparebørsen, lies with the store, not with us. Returns are handled directly with the store under their cancellation and returns policies. If the store refunds the purchase, the associated cashback lapses as well.
Contact us
Questions about refunds or billing? Contact us at hei@spareborsen.no or via the contact form. We reply within two working days.
Responsible company: Mosel AS (org. no. 937 308 809) · Bergen, Norway
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